Quality

At the General, delivering the highest level of care, quality and compassion remains our focus, and our quest to serve our community in the best possible way never ends. Through measuring and comparing results against national standards, we can determine our strengths and areas in which we need to focus. We also believe in sharing this information with you, because it's important for you to know how we measure up.

1 Outcome quality data is based on mortality. In other words, it evaluates the number of patients admitted to a hospital versus the number of patient deaths that occur at a hospital. Outcome quality data is often risk-adjusted, taking into consideration the complexity of each patient's case and their likelihood to survive based on their specific condition and diagnosis. This score is provided by Premier Clinical Adviser.

2 Process quality data is based on the hospital's frequency of following best practices or processes that have been shown through research to deliver the best results for most patients. So for example, national research shows that giving patients an antibiotic within one hour before surgery reduces their risk of developing infections related to the surgery. Because patients tend to do better when this process is followed, this is an industry-wide quality measure. Unless otherwise noted, the national average data reflects the average of all CMS scores as reported on CMS Hospital Compare.

*Refers to average scores as reported by the Joint Commission.